delivery

We engage a delivery partner to fulfil our deliveries. Delivery cost is calculated by distance and time travelled from our registered home-based kitchen in the CBD. As we are a small home-based bakery, we are only able to provide services within Inner Melbourne suburbs.

zones & prices

Zone 1 (Central) - $8

  • CBD, Carlton, Docklands, East Melbourne, Fitzroy, North Melbourne, Parkville, South Wharf, Southbank, West Melbourne

Zone 2 (Inner) - $15

  • Abbotsford, Albert Park, Carlton North, Collingwood, Clifton Hill, Cremorne, Fitzroy North, Port Melbourne, Prahran, Princess Hill, Richmond, South Melbourne, South Yarra, Windsor

Zone 3 (Eastern & South Eastern) - $25

  • Eastern suburbs - Armadale, Burnley, Balaclava, Box Hill, Box Hill North, Box Hill South, Burwood, Bulleen,  Camberwell, Canterbury, Doncaster, Donvale, Doncaster East, Hawthorn, Ivanhoe, Kew, Middle Park, Mont Albert, Surrey Hills, Templestowe, Toorak

  • South Eastern suburbs - Chadstone, Glen Waverley, Oakleigh, St Kilda West, St Kilda

Zone 3 (Northern & Western) - $25

  • Northern suburbs - Alphington, Ascot Vale, Brunswick, Brunswick East, Brunswick West, Fairfield, Flemington, Kensington, Moonee Ponds, Northcote, Travancore

  • Western suburbs - Essendon, Footscray, Kingsville, Maidstone, Maribyrnong, Seddon, Spotswood, Yarraville, West Footscray

Other suburbs within 25km from the CBD

  • Delivery fee starting from $35.

delivery time

Our delivery time is between 1-5pm.

We are unable to promise a specific time therefore it is important to ensure someone is home during the delivery window period.

what happens on delivery day?

On the delivery day, we will send a text message to inform the recipient our approximate time of arrival. Our delivery partner will send another text when they are 5-10 minutes away as a heads-up. 

Please ensure the recipient is contactable during the delivery time slot. If the recipient is not around and is unreachable during the delivery timing, your order will be deemed forfeited or a surcharge is applicable for reattempted delivery.

Note : For apartment or hotel deliveries, we are only able to provide drop-off at the lobby or leave at the reception due to restricted access.

FAQs

  • As we engage an external delivery partner, our delivery time is only between 1-5pm.

    We are unable to promise a specific time therefore it is important to ensure someone is home during the delivery window period.

  • Please ensure recipient is contactable during the delivery time slot. If the recipient is not around and is unreachable during the delivery timing, your order will be deemed forfeited or a surcharge is applicable for reattempted delivery.

  • Please email us at info@bakeree.com.au as soon as possible and we will try our best to accommodate the changes.

    Changes must be informed at least 48 hours before order initial date and new delivery date cannot be less than 24 hours from the time you inform us.

  • We welcome self pick-up in the event the recipient is unable to be home during the delivery window period.

    There is also the option to engage Uber Connect however this would have to be done via customer's app. We will only pass the order to the Uber Connect driver and will not be liable for any risks once the order has been passed to the Uber Connect driver.

    Other alternatives could be arranged i.e. leave at reception, leave at safe place. The alternative arrangement must be specified when placing order and we have the right to cancel the order if the arrangement is deemed unreasonable.

    Bakeree will not be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever resulting or arising once the order has been delivered according to the customer's instructions.

  • If you have missed your order, we will try our best to redeliver the order however this would incur a reattempted delivery charge. This can only be scheduled once. There will be no replacements, cancellations and refunds.

  • Please reach out to us at info@bakeree.com.au for orders that require more than 5 delivery locations and within 15km from Melbourne CBD. We will try our best to assist with the delivery arrangement.

    For products from our store, our website can only process each address as separate orders. Please place a new order for each different address.